Shipping policy
Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Please note that processing time is separate from shipping time.
Local Shipping
We offer local shipping within [your country/region].
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Estimated delivery time: 2–5 business days
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Shipping cost: Calculated at checkout or [flat rate / free over an amount]
Delivery times may vary due to factors outside our control, such as carrier delays or weather conditions.
International Shipping
We ship internationally to selected countries.
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Estimated delivery time: 7–21 business days
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Shipping cost: Calculated at checkout
International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Delivery times may vary depending on customs processing in your country.
Tracking Information
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Shipping Delays
While we do our best to meet delivery estimates, delays may occasionally occur due to high demand, customs inspections, or carrier issues. We are not responsible for delays once the package is with the shipping carrier.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us at [your support email] within 7 days of delivery (or expected delivery for lost items), and we’ll do our best to assist you.